If you used gift vouchers as a means of payment, you may exchange the defective product within 30 days.
You can send us a registered parcel containing your product : before doing so, you will have to send your request by email to us. If we consider your request is acceptable, we will send you a return reference you will have to include in your return parcel. Please be aware that, without such a number we shall not accept any return. We take care of delivery costs for your replacement product.

If you did not pay with gift vouchers, you may get refund if you return the product within 7 working days from the date stated on your invoice. You still need to have your parcel registered and sent after your request has been validated by our return number. The amount of the returned product will be credited to the credit card used for the order (to do so, we will need you to provide us again with the number of that card).

Please be aware that, if you bought in credit, no return or exchange will be accepted.