Any kind of business relationship between a customer and GRAND CASHMERE (SARL) via GRAND CASHMERE online shopping interface on www.grand-cashmere.com website is subjected to the present general terms and conditions as exposed at the time of the transaction.

Article 1 - Prices
Prices shown on the web are in Euro and shall be understood with value added tax (VAT) and all taxes included. However, packing (for gifts) and delivery are subject to additional, separate charges. We shall not accept any other currency than Euro. GRAND CASHMERE (SARL) reserves the right to modify prices at any time. However, any product already ordered remains chargeable at the price specified on ordering and stated on the order confirmation.
All goods remain the property of GRAND CASHMERE (SARL) until payment is received in full.

Article 2 - Order
The order is considered firm and definitive only after being explicitly validated by GRAND CASHMERE (SARL). Placing an order implies unconditional and unrestricted acceptance of these general terms and conditions. GRAND CASHMERE reserves the right to refuse any order from any customer at any time at its own discretion.
Binding information are usually delivered to customers along with ordered goods. GRAND CASHMERE (SARL) reserves the right to refuse and cancel any order from a customer previously involved in non-payment.

Article 3 - Validation
The customer shall acknowledge and accept the present general terms and conditions before placing an order. Therefore the validation of nyl order implies unconditional and unrestricted acceptance of these general terms and conditions.
Except in case of refutation, all data registered by GRAND CASHMERE (SARL) constitute evidence for all transactions made by customers with GRAND CASHMERE (SARL).
We reserve the right to refuse any purchase. Our contract with our insurance partner enables us to validate every single order placed on our website and to filter fraudulent transactions.

Article 4 - Availability
In case part or all of an order turned out to be unavailable, GRAND CASHMERE (SARL) will issue part or full refund accordingly, either to the customer's credit card or in the form of a bank cheque, within 30 days from effective payment by the customer.
Article 5 - Your Grand Cashmere account
When you first place an order with Grand-cashmere, a personal account is created for you. Your account will contain all your purchases by date, as well as all your penal details that you can access and modify at any time. Managing your account is of course free of charge. You may request from us, at any time, any information regarding the status of your account. Please note that your personal banking information is not stored in any way.

Article 6 - Terms of Payment
Various means of payment are made available to Internet users: Visa card, Mastercard or American Express card. All transactions are secured and shall only be achieved through our banking partner's website. We have absolutely no access to those private banking information. We are only entitled to receive a confirmation of payment from the Bank.

Article 7 - Delivery Terms
• Dlivery Area: we deliver to Europe(1), Switzerland, Canada, Norway, Liechtenstein, Andorra, Iceland, Faroe Islands, Monaco, Azores.
• Delivery methods: we usually use postal services. Please refer to our website to select your preferred delivery method.
• Delivery time: orders are generally shipped out within 1 to 10 working days after full payment, depending on the destination country and the delivery method selected. If an item is missing in our stock, GRAND CASHMERE (SARL) shall inform the customer by email or telephone.
• Delivery costs: they may vary according to the delivery method selected and especially according to the destination country. Certain delivery methods include a tracking service.
• Minimum charge: there is no minimum amount of purchase be eligible to delivery.
If the customer is not present at the time of delivery, a non-delivery notice will be left in the mailbox of that customer stating when and where to collect the order. The delivery shall be considered as achieved on first attempt even if the customer is not present. GRAND CASHMERE (SARL) disclaims all responsibility if goods cannot be delivered at all or on the estimated delivery date due to an event of force major or any exceptional event (Act of God, epidemic, strike, etc.)

Article 8 - Satisfied or Refunded
As an online customer of GRAND CASHMERE (SARL), you are entitled to return or exchange. If a model does not match your expectations, you may return the item within a maximum of 7 days. You shall have previously submitted to us a return request (template available on our website) in order to receive a return agreement from us. However, in case of return, shipping cost remains chargeable to the customer.
Customers shall inspect goods on delivery and report any defect or mistake in the content of the delivery immediately. We reserve the possibility that presentations and colours may vary. We shall not be entitled to any compensation relative to 'illustrations, prices or text that may contain errors. We thank you for your understanding. Returned items shall be refused if incomplete, soiled or damaged by the customer.
Please note that no refund or exchange shall be accepted for custom tailored items.
Article 9 - Warranty
All our products are warranted free of latent defect.

Article 10 - Formal Notice
In case of formal notice for non-payment, GRAND CASHMERE (SARL) is entitled to 5%-per-year moratory interests. GRAND CASHMERE (SARL) shall also be entitled to a compensation from the customer in case of higher and duly established damages caused by that customer to the company.
Article 11 - Security / Data Protection
GRAND CASHMERE (SARL) is highly focused on customer privacy through data transfer security and optimal personal data protection. GRAND CASHMERE (SARL) has therefore taken the following measures::
11.1 Data retention
GRAND CASHMERE (SARL) only keeps customer information as long as required by contractual transactions with the customer. Email addresses and personal data are handled as confidential and shall therefore never be communicated to third-party.
11.2 Security measures
while shopping on GRAND CASHMERE (SARL) website, all passwords are encrypted using the MD5 algorithm that constitutes the technical standard applied to Internet data handling. All banking information conveyed by the customer to our partner are being SSL-encrypted.
Article 12 - Customer Service
Customers may reach us in various ways listed below:
• Customer Service telephone number:
from France : 03 26 86 14 97
from abroad +33 3 26 86 14 97
• Email : contact@grand-cashmere.com
• Head Office:
Grand Cashmere (Sarl)
43 rue de Sillery, 51100 REIMS (FRANCE)

Article 13 - Intellectual Property
All text, notes, illustrations and pictures on GRAND CASHMERE (SARL) website are subject to worldwide copyright and other intellectual property rights.
Reproducing, distributing or reposting these materials to other websites is strictly forbidden by GRAND CASHMERE (SARL).
The same materials may be copied for private use only, if not stated otherwise in the terms of intellectual property legislation.
Grand-cashmere.com and grand-cashmere.fr Internet domain names are the property of Grand Cashmere. Grand Cashmere is a registered trademark.
Article 14 - Responsability
Our products are compliant with the standards prevailing according to French laws. GRAND CASHMERE (SARL) responsibility shall not be committed in case of different standards defined by the laws of the destination country when the product is not delivered to France (e.g. forbidden currency). Contacting the local authorities of the delivered country in order to check whether importing or using our products or services is authorized or not, is incumbent upon the customer.
Our pictures are not contractual. They are posted for reference only. Please refer to the descriptions of each product for any detailed information about it. If in doubt, please do not hesitate to contact us for further information.

Article 15– Discounts - sales excepted
Discount references and gift vouchers are the sole property of and under the responsibility of GRAND CASHMERE (SARL). All codes supplied to the customers are encrypted in our systems, so that we shall be available to supply the same code to you in case of malfunction. If you match our eligibility criteria we will be pleased to communicate a new code to you without extra charge.
Such a clause applies to gift vouchers as well, with restrictions though. If a gift voucher reference were not accepted by our system, we may send you a new one for the same amount only after investigtion. If the latter reveals that the same voucher reference was already used, without your knowledge or fraudulently, we shall not be bound to compensate you.
It is the customers responsibility to store their gift vouchers in a safe place away from any danger or witness in order to preserve the validity of the confidential reference reported on them. In case a voucher has been lost, please contact us for the reference to be blocked immediately, so that we can provide you with a new one if it has not been used in the meantime.
Article 16 - Litigation - Applicable Law
The present contract is governed by French laws.
The original language of the present contract is French.
Should any dispute arise from the implementation of its interpretation, or from consequences of termination of contract, the litigation will be submitted to the competent French jurisdiction, in this case: Le Tribunal de Commerce de REIMS (France).
Legal Information :
Grand Cashmere
French SARL with a capital of 16 000 €
Tel: 03 26 86 14 97
Fax: 03 26 86 14 97
SIRET (equiv. EIN): 499 964 534 00014
R.C.S. (Trade and Company Register): REIMS (France)
EU VAT registration number: FR74499964534

(1) List of all 27 member-states of the European Union: Austria, Belgium, Bulgaria, Cyprus (South), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, United-Kingdom, Slovakia, Slovenia, Spain, Sweden